Dorset Recovery Group

Last Updated: 01st September 2025

1. Introduction

Dorset Recovery Group Ltd (“we,” “us,” or “our”) is committed to protecting your privacy. This policy explains how we collect, use, store, and share your personal data when you access our website, contact us, or use our breakdown recovery services in Weymouth and Dorset.

2. Data We Collect

We may collect:

• Contact information: your name, email address, phone number, address—when you request assistance or contact us.

• Vehicle and incident details: vehicle type, registration, breakdown or recovery info.

• Technical data: IP address, browser type, referral data via cookies or analytics tools.

• Communication records: emails, call recordings, or notes related to service requests.

• Payment details: only if you provide them for completed services, via secure payment gateway.

3. How We Use Your Data

Personal data may be used to:

• Respond to service requests (e.g. breakdown assistance or repairs).

• Communicate with you about bookings and updates.

• Process transactions or send invoices where applicable.

• Improve our services, website, and customer experience.

• Comply with legal requirements or protect our rights.

4. Legal Basis for Processing

Under UK GDPR, our lawful bases include:

• Performance of a contract: processing necessary for providing requested services.

• Legal obligations: retaining records for tax or regulatory compliance.

• Legitimate interests: improving our operations and service reliability (balanced against your rights).

5. Data Sharing & Disclosure

We may share your data with:

• Emergency contacts or other service providers if relevant to your recovery or repairs.

• Payment processors (if applicable).

• Regulatory authorities if legally required (e.g., in case of investigations).

We do not sell or rent your personal data.

6. Cookies & Tracking

Our website may use cookies or analytics to enhance user experience and site performance. You may manage or disable cookies in your browser settings. [Make sure to include Cookie Policy or settings if applicable.]

7. Data Retention

We retain your personal data only as long as needed to fulfill the purposes above, and to comply with legal obligations. Retention periods:

• Service records: [e.g., 5 years for tax records]

• Inquiries or support emails: [e.g., 1 year or per business needs]

8. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data (Subject Access Request).

• Rectify inaccurate information.

• Request erasure (“right to be forgotten”) in certain cases.

• Restrict or object to processing.

• Data portability where applicable.

To exercise these rights, please contact us at info@dorsetrecoverygroup.co.uk or 01305 310 310. We aim to respond within one month.

9. Data Security

We implement appropriate technical and organizational measures to safeguard your data—secure networks, restricted access, and staff training.

10. Children’s Privacy

Our services are not directed at children under 13. We do not knowingly collect such data. If we become aware of inadvertent collection, we’ll delete it promptly.

11. Changes to This Policy

We may update this policy occasionally. The latest version will always be available on our website, and any significant changes will be clearly communicated.

12. Contact Us

If you have questions or concerns about this policy or your data, contact us:

• Email: info@dorsetrecoverygroup.co.uk

• Phone: 01305 310 310

• Address: Unit 1, Basepoint, 15 Jubilee Close, Weymouth DT4 7BS